Yes, when using our express delivery service. Once your order is dispatched, we will send you an email with your order details and tracking details. Standard deliveries are not tracked.

Yes, we offer a House of Life replenishment service. Simply choose what, when and how often you want and we can deliver to your home or workplace. This is also a great gift idea. Contact us here.

You can cancel at any time by updating your online account preferences or contacting us at: customerservices@houseoflifelondon.com

We recommend you use a secure, manned location such as your workplace. This will ensure that your products are received safely and on time. If it is a gift then we recommend you choose our express service as this allow you to trace and track your order and a signature is required on arrival of the product(s).

If you have selected standard UK delivery, please allow up to 7 working days for your order to arrive. If your parcel has not been delivered after 7 days then please contact your local sorting office to find out whether they have your parcel.

If you have opted for express (2-3 days) or next day delivery, then there is an option for you to trace and track your order with the respective shipping company. Your shipment details are sent to you once the order is dispatched. This information allows you to trace and track your order.

We recommend that you use your workplace address as delivery address if you have one. In our experience this has a much higher rate for the order to be delivered on time to you.

In the circumstance that you need further help from us then please contact our customer services department and we are more than happy to help you investigate, please email us at: customerservices@houseoflifelondon.com

We offer free standard delivery within the UK. We also offer express or next day delivery within the UK, Europe and worldwide. This is chargeable to your bill.

Once your order is confirmed you can change your order address in ‘My Account’ if your order has not been processed or dispatched.

Please make different orders for each address. Please enter addresses as part of the normal order process at checkout.

Yes, customs and taxes are applied outside of the European Union. You may have to pay these additional charges directly with the relevant authorities. The amount of customs and taxes depend on which country your order is shipped to. Please check these requirements with the relevant authorities before you place your order. We may, at our discretion, require payment by bank transfer prior to shipping your order.

We offer express and next day delivery to most countries worldwide – please check our shipping destinations here.